When You’re A Therapist – Every Minute Counts..Or Does It?

There is one thing I bet we all wish we had more of..something we never seem to have enough of…time. Time for family, time for play, time for work, time for school, time for homework, time for dinner, time for chores, time for sleep, time for yourself (one can dream)…oh…time for work again. How did that happen? Where does the time go? We are all carefully planning and maximizing every minute of our day just to fit everything in. Sometimes we are successful, and sometimes…not so much. Time is precious, that’s for sure!

So every minute counts, right? Well, sort of…It depends on your definition of “counts,” and for therapists, that definition pertains to billing. Of course every minute spent with a patient matters, but every minute does not necessarily “count,” at least not from a billing perspective. Let me explain.

These days, the work day of a long term care therapist is broken down into minutes. Yes, minutes. Not hours, not patients, not treatment sessions, not visits, but minutes. I don’t know any other profession that does this. Most typical professionals say “I work an 8 hour day,” or “I work a 5 hour day.” However, you just may hear a long term care therapist say “I work a 480 minute day,” or “I work a 300 minute day.” Well, that’s just silly, isn’t it? But unfortunately, that has been our reality lately, particularly with productivity requirements and tracking our minutes. Our work day is broken down into minutes…and the intention of every minute is for billable direct patient care time. Therapists are given assignments in minutes {Mr. Smith needs a 65 minute treatment, Ms. Walker needs a 75 minute treatment} and therapists calculate their productivity using minutes {I was 87% productive today because I billed 360 minutes out of my 420 minute day}. I could get going on a productivity tangent here, but that was the last blog. (Click here to read it.) I suggest reading that when you have a chance, particularly the part about billable vs total productivity. If you are a long term care therapist that currently does not have to “worry” about productivity, just wait.

So, back to minutes… Therapists want to be productive and as such, want every minute of their day to “count.” However, due to the multiple insurance types, rules and regulations, some therapists struggle with what can and can’t be billed for. Therefore, I am frequently asked the question…  “Can I bill for that?” “Does that count?” “How many minutes can I bill for that?”

The answer? According to Medicare, it all comes down to SKILL. 

So What Is Skill?

According to Webster, skill is defined as:

Medicare also defines skill. Extensive definitions can be found in the Medicare Benefit Policy Manual, Chapter 8, Section 30.2.1.  This is the Section that governs services in a Skilled Nursing Facility under Part A and was last updated in January 2014.

Therapy services for PT, OT and Speech must meet all of the following conditions to meet the definition of Skill:

1. For Part A, services must be ordered by a physician; For Part B, the therapy plan of care must be signed/certified by a physician
2. Services must be directly and specifically related to an active written treatment plan that is approved by the physician after any needed consultation with the qualified therapist and is based on an initial evaluation performed by a qualified therapist prior to the start of therapy services in the facility
3. Services must be of a level of complexity and sophistication, or the condition of the resident must be of a nature that requires the judgment, knowledge and skills of a therapist
4. Services must be provided with the expectation, based on the assessment of the resident’s restoration potential made by the physician, that the condition of the patient will improve materially in a reasonable and generally predictable period of time; or, the services must be necessary for the establishment of a safe and effective maintenance program; or, the services must require the skills of a qualified therapist for the performance of a safe and effective maintenance program;
5. Services must be considered under accepted standards of medical practice to be specific and effective treatment for the resident’s condition
6. Services must be reasonable and necessary for the treatment of the resident’s condition; this includes the requirement that the amount, frequency, and duration of the services must be reasonable {The amount of therapy determines the RUG score for Part A. This amount must be reasonable and necessary for the treatment of the resident’s condition. If your resident is receiving Ultra High therapy amounts, your documentation must support the need for this based on the resident’s condition. Is the expected amount mentioned in the initial evaluation? Frequency and duration are typically documented, but amount is just as important. 5x per week for 4 weeks can result in a Rehab Medium or a Rehab Ultra. It is the amount of therapy daily that will determine the RUG and requires documentation.}
7.  Services must be provided directly by or under the general supervision of these skilled nursing or skilled rehabilitation personnel to assure the safety of the patient and to achieve the medically desired result.

Categories of Skilled Care

The Medicare Benefit Policy Manual, Chapter 8, Section 30.2.3 outlines the 4 categories of skilled care. As therapists, the services we provide, in addition to meeting the criteria listed above, should fit into at least one of the following categories:

1. Management and Evaluation of a Patient Care Plan. “The development, management, and evaluation of a patient care plan to meet the patient’s medical needs, promote recovery, and ensure medical safety.” Does your evaluation or course of treatment provide recommendations to nursing for the resident plan of care? Are you making recommendations on how the resident should be transferred? Diet consistency? Swallowing strategies? ADL participation? These recommendations are derived from the therapists’ use of skill.
2. Observation and Assessment of Patient’s Condition. “Observation and assessment are skilled services when the likelihood of change in a patient’s condition requires skilled nursing or skilled rehabilitation personnel to identify and evaluate the patient’s need for possible modification of treatment or initiation of additional medical procedures, until the patient’s condition is essentially stabilized.” Most of our long term care residents receiving therapy services may fit into this category. “Likelihood of change” does not just include improvement. Residents experiencing a decline in status, even an expected decline {hint-Hospice} may benefit from skilled therapy services. Residents are often discharged from therapy with “lack of progress” or “declining status” as the reason. It is in these cases that the skills of the therapist may be best utilized, to support the resident during the period of instability through observation and assessment, and provide modification to the plan of care as the resident’s status changes.
3. Teaching and Training Activities. “Teaching and training activities, which require skilled nursing or skilled rehabilitation personnel to teach a patient how to manage their treatment regimen, would constitute skilled services.” For residents who are not able to participate in teaching/training activities, for example, due to a cognitive deficit, this teaching and training would also apply to family and/or caregivers that require training to manage the resident’s regimen upon discharge from therapy and/or the facility.
4. Direct Skilled Nursing Services to Patients. This category is the easiest to grasp, as it pertains to the hands on skilled services that nurses and therapists provide. For example, wound care, gait training, swallowing therapy, functional training. This section of the Manual contains examples of direct skilled therapy services to patients, including skilled physical therapy, occupational therapy, and speech/language pathology therapy.

Key Fact About Skilled Coverage

When the Manual was updated in January 2014, a key component about skilled care was stressed (which was a result of the Jimmo v Sebelius Settlement). This component is mentioned above and is further expanded upon here. This is an excerpt from the revised Manual.

Coverage for such skilled therapy services is not decided based on the presence or absence of a beneficiary’s potential for improvement from therapy services, but rather on the beneficiary’s need for skilled care. Therapy services are considered skilled when they are so inherently complex that they can be safely and effectively performed only by, or under the supervision of, a qualified therapist.  These skilled services may be necessary to improve the patient’s current condition, to maintain the patient’s current condition, or to prevent or slow further deterioration of the patient’s condition. If all other requirements for coverage under the SNF benefit are met, such skilled therapy services are covered when an individualized assessment of the patient’s clinical condition demonstrates that the specialized judgment, knowledge, and skills of a qualified therapist are necessary for the performance of the rehabilitation services. While a patient’s medical condition is a valid factor in deciding if skilled services are needed, a patient’s diagnosis or prognosis should never be the sole factor in deciding that a service is not skilled.

For so long, it was progress and/or the residents’ ability to participate that was drilled into each therapist.”Residents must make progress to continue therapy.” “Residents must be able to learn and retain information to qualify for therapy.” Haven’t you told at least one family member that lack of progress was the reason for therapy discontinuation? For years, therapists were basing coverage decisions on the residents’ ability to make progress, when in fact, the basis of coverage is determined by the residents need for the skills of the therapist to provide care. That changes things a bit, doesn’t it? It puts the focus back on the skills of the therapist, right where it should be. Therapist time…therapist skill. Therapy continues as long as the skills of the therapist are needed, progress or no progress. Important stuff. {Thanks Jimmo}

 Ok, so now we know what skill is. But what can we “count?”

Since “count” equates to “bill,” we have to look at how residents are billed for our services, and this differs based on insurance type. As a general rule, exact minutes (not rounded minutes) of a treatment are documented regardless of insurance type– Medicare Part A, Part B, HMO. Those minutes are then filtered into the billing system a bit differently depending on the type of insurance. Medicare Part A’s exact minutes filter to the MDS to determine a RUG score for reimbursement. The more minutes, the higher the category and reimbursement rate. Medicare Part B’s exact minutes filter into a formula to determine unit blocks of time, which are then paid using a fee per unit according to the Physician Fee Schedule. HMO’s typically have a “Part A” and “Part B” type fee model as well.

All skilled minutes make their way to the MDS 3.0, the mandated assessment and reimbursement tool used for all residents in long term care. The rules pertaining to the MDS can be found in the CMS RAI Manual Version 3.0.  In particular, Section O0400: Therapies, has a specific rule set that coincides with the Medicare Benefit Policy Manual, as to what can and cannot be included on the MDS, or “counted.”

Section O0400: Therapies– What  Can You Count?

What Counts?

• Only therapy minutes that were provided while the resident resided in the SNF — no minutes from the hospital
• Re-evaluation minutes that are conducted as part of the treatment process are counted
• Family education when the resident is present is counted and must be documented in the record. {Yes, this is a direct quote from the RAI Manual}.
• Only skilled therapy time is counted on the MDS. Therapist time during a session that is non skilled (non skilled rest periods, bathroom breaks) may not be included.
• Minutes provided by a qualified COTA or PTA may be included only if he or she is under the direction of a qualified OT or PT {PTA’s and COTA’s must know who they are under the direction of and this PT or OT must take documented responsibility for the direction of the assistant}
• Time required to adjust equipment or otherwise prepare the treatment area for skilled rehab is the set up time and is included in the count of minutes of therapy delivered to the resident.  This may be performed by the therapist, assistant or *aide (*in states where aides are allowed to participate as deemed by the State Practice Act).

What Does Not Count?

• All re-admissions need a new initial evaluation upon re-entry (not a re-evaluation). This resets the therapy episode. The key is “was the resident discharged from the facility?” If out > 24 hours, they were. Initial evaluation minutes are not included on the MDS.
• Time spent on documentation is not included
• Services provided at the request of the resident or family that are not medically necessary shall not be counted on the MDS, even if performed by therapist or assistant. This is not considered skilled therapy.
• When a resident refuses to participate in therapy, it is important for care planning purposes to identify why the resident is refusing. However, the time spent investigating the refusal or trying to persuade the resident to participate in treatment is not a skilled service and shall not be included in Section O.

Though there are many Manuals and many rules, some areas still remain grey, and require a little common sense and clinical judgment to determine if each particular instance “counts.” Use documentation to support what you are including on the MDS and billing. Show your skill. Some things, however, will not count…and just because we can’t “count” them, doesn’t mean we should not “do” them. Productive or not. Can a surgeon bill for the time he or she spends prepping for a procedure? Do those minutes count? They may not, but I sure as hell want a surgeon that takes the time to scrub up!

Our day is full of minutes…and all of those minutes come down to a balance of….. productivity…. billing…. and ethics.

Bottom Line….Use your time {and your skill} wisely….and make a difference.

In Your  Corner,

Dolores

Individual and Facility Members receive 6 Free Contact Hours with Sign-Up AND can submit unlimited questions to our Q&A Forum, Just Ask!